{"id":180446,"date":"2020-11-16T16:03:01","date_gmt":"2020-11-16T16:03:01","guid":{"rendered":"https:\/\/www.welovecycling.com\/wide\/?p=180446"},"modified":"2020-12-21T14:27:42","modified_gmt":"2020-12-21T14:27:42","slug":"soaring-e-bike-sales-in-epidemic-lead-to-customer-service-issues","status":"publish","type":"post","link":"https:\/\/www.welovecycling.com\/wide\/2020\/11\/16\/soaring-e-bike-sales-in-epidemic-lead-to-customer-service-issues\/","title":{"rendered":"Soaring E-bike Sales in Epidemic Lead to Customer Service Issues"},"content":{"rendered":"

The Covid-19 epidemic has been bad for almost everybody and everything, but it has been very good for bike sales, especially for the sales of e-bikes. Customers in the US and Europe are turning to electric bicycles in a very big way and coronavirus is the primary driver of the boom.<\/strong><\/p>\n


\nWith many people staying home and suddenly having more time on their hands and commuters avoiding public transport to follow social distancing recommendations, e-bike sales have never been higher<\/a> than they are today.<\/p>\n

For example, the Arizona-based online e-bike retailer Lectric eBikes reported a 140% increase in sales between March 15, when lockdowns began in many US states, and May. Company co-founder Levi Conlow said, \u201cOur customers have been saying that e-bikes are a great option for the new coronavirus-era way of living. The dramatic increase in sales shows that, nationally, people are looking to shift how they get around. It\u2019s also a fantastic option for those looking to socially isolate while getting fresh air outside.\u201d<\/p>\n

\"Woman<\/a>
The e-bike sales are skyrocketing. \u00a9 Profimedia<\/figcaption><\/figure>\n

But as usual these days, every silver lining comes with a dark cloud. Because e-bike sales started surging last year, large e-bike companies have been managing a delicate balancing act between their sales and customer service departments. Now, as an unprecedented number of new customers receive their e-bikes boxes, some of which inevitably arrive with issues, these companies are finding it difficult to keep their many new customers happy.<\/p>\n

Market-visible companies, such as VanMoof and Rad Power Bikes, found themselves scrambling to keep up with their new customer bases and the rapid increase of complaints. After its sales doubled virtually overnight, VanMoof especially found its very prominent presence on social media a handicap as its splashy ads on social platforms were always accompanied by a long list of customers publicly complaining about a lack of customer support.<\/p>\n

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Catch up with Digital Product Owner Myrthe and see how the VanMoof App takes your ride to the next level. https:\/\/t.co\/W19VuCWHSS<\/a><\/p>\n

— VanMoof (@VanMoof) October 1, 2020<\/a><\/p><\/blockquote>\n